Privacy policy

Your privacy is important to Verona Morris. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website or services. By using our site or purchasing our products, you agree to the practices described in this policy regarding your information. We are committed to transparency and will outline the types of data we gather, how we use it to serve you better, how we protect it, and the choices you have regarding your information. If you have any questions about our privacy practices, please contact us at the email or mailing address provided below.

Information We Collect

We collect personal information that you provide to us directly, information automatically collected through your use of our site, and information from third parties. For example:

  • Information You Provide: When you make a purchase or create an account, we collect details like your name, billing and shipping address, email, phone number, payment information, and any other information you choose to provide (such as preferences or feedback). If you contact us for support or participate in promotions (like contests or surveys), we will collect the information you submit in those interactions as well.

  • Automatically Collected Information: Like most websites, we use cookies and similar technologies to automatically collect certain data when you visit our site. This may include your IP address, browser type, device identifiers, pages you viewed, how you arrived at our site, and usage statistics such as time spent on pages and links clicked. This data helps us understand how users navigate our site and improve your experience. (See “Cookies & Tracking” below for more details.)

  • Information from Third Parties: We may receive information about you from third-party services. For instance, if you log in via a social network account or use a payment service provider, those platforms may share certain information with us per their policies. We may also receive updated shipping or contact details from carriers or fraud prevention services.

We do not intentionally collect sensitive personal information (such as government ID numbers, financial account passwords, or health data) as part of ordinary transactions. Please refrain from sending us sensitive information via our site or customer communications.

How We Use Your Information

We use the collected information to provide and improve our services to you. For example, we will use your personal data to process and fulfill your orders (including shipment and confirmation emails), to communicate with you about your account or orders, and to provide customer support when needed. Your email may be used to send updates about your order status and, if you opt in, to send newsletters or promotional offers about new scents or exclusive deals.

Additionally, we use data to personalize your experience on our site – such as remembering your preferences, displaying products you might like, and tailoring our marketing content. Automatically collected data (like device and browsing info) helps us optimize our website’s design and performance, ensuring a user-friendly shopping experience across all devices. It also aids in protecting the security of our site by detecting potential fraudulent or malicious activity.

In some cases, we may aggregate or anonymize your information so that it can no longer be linked to you personally. We use such aggregated data for analysis, improvement of our operations, and development of new products or features.

How We Share Your Information

We treat your personal information with care and do not sell your personal data to third parties. There are, however, certain circumstances under which we may share your data with others, as necessary to run our business and provide our services to you:

  • Service Providers: We share information with trusted third-party partners who perform functions on our behalf. For example, shipping carriers will receive your address and contact info to deliver your orders, and payment processors will handle your payment details securely. We may also use email service providers to send newsletters, analytics providers to understand site usage, or marketing partners to assist with our advertising – in all such cases, these companies are given only the information needed to perform their services and are contractually obligated to protect it.

  • Business Transfers: In the unlikely event that Verona Morris undergoes a major business transaction, such as a merger, acquisition, or sale of assets, customer information (which is generally considered a business asset) may be transferred as part of that deal. If such a change in ownership occurs, we will ensure the successor honors the commitments we have made in this Privacy Policy.

  • Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court order, subpoena, or government request). We might also share information when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or ensure the safety of our customers, our company, or others.

Rest assured, we do not share personal information for third-party marketing or advertising purposes outside of Verona Morris. In other words, your data is not sold or given to unrelated companies for their independent use. Any sharing of usage data for analytics or ads is done in anonymized or aggregated form wherever possible.

Cookies & Tracking Technologies

Our website uses “cookies” (small data files stored on your browser) and similar tracking technologies to provide core functionality and to enhance your browsing experience. For example, we use cookies to remember items in your shopping cart, to recognize you when you return to our site, and to personalize content. We also utilize cookies and third-party tools (such as Google Analytics) to understand site traffic and usage patterns, which helps us improve our site design and product offerings.

Types of cookies we use may include:

  • Necessary cookies – these are essential for the website to function (for example, enabling checkout and account login).

  • Functional cookies – these remember your preferences to give you a more customized experience.

  • Analytics and performance cookies – these collect aggregated information on how visitors use our site (pages viewed, time spent, etc.) so we can improve performance.

  • Advertising cookies – if applicable, these cookies help deliver relevant ads about our products on other websites and track the effectiveness of our marketing campaigns.

You have choices about cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note that if you disable cookies, some features of our site (like adding items to cart or checkout) may not function properly.

For more details on our use of cookies and how to manage your preferences, please see our separate Cookie Policy page.

Data Security

Verona Morris takes data security seriously. We implement a variety of technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using secure socket layer (SSL) encryption for payment transactions and sensitive information entry, maintaining up-to-date security software, and restricting access to personal data to only those employees and service providers who need it to perform their duties.

However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal data, but we cannot guarantee absolute security. You can help protect your information by using strong passwords for your accounts and keeping them confidential. If you have any reason to believe that your interaction with us or your data might no longer be secure (for example, if you feel your account has been compromised), please contact us immediately so we can investigate and assist.

Your Rights and Choices

Depending on your jurisdiction, you may have certain legal rights regarding your personal information. For example, California residents have rights under the California Consumer Privacy Act (CCPA) to request information about what personal data we collect, to ask that we delete personal data, or to opt out of any “sale” of personal data (as noted above, we do not sell personal data). If applicable, you can exercise these rights by contacting us using the information below. We will verify your identity and respond to applicable requests as required by law.

Similarly, if you are in the European Union or United Kingdom, you have rights under the GDPR (General Data Protection Regulation) or UK data protection law. These include the right to access the personal information we hold about you, the right to correct or update it, the right to request deletion or restrict processing of your data, and the right to data portability. You also have the right to object to certain processing (such as receiving direct marketing). To exercise any of these rights, please contact us. We will handle requests in accordance with applicable laws.

You may also opt out of marketing emails at any time by clicking the “unsubscribe” link in any promotional email, or by contacting us to be removed from our mailing list. Even if you opt out of marketing, we may still send you transactional messages (such as order confirmations or shipping updates) as those are necessary for us to fulfill your orders.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please don’t hesitate to reach out. You can contact our Privacy Officer/Customer Service team at:

Contact Information

Email: Support@veronamorris.com

We will be happy to assist you and address any issues. Your trust is important to us, and we are committed to safeguarding your privacy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify users by posting a prominent notice on our site or by sending an email notification. The “Last Updated” date at the top of the policy will indicate when the latest changes were made. We encourage you to review this page periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.